Our Refund Policy
At CHANDIKALA Jewelry, customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase, we offer refunds in accordance with the terms outlined below.
Eligibility for Refunds
- Refunds are available for purchases returned within 7 days of delivery.
- Products must be unused, unworn, and returned in their original packaging.
- Customized, engraved, or personalized items are not eligible for refunds.
- Gift cards and promotional items are non-refundable.
Refund Process
Once your return is received and inspected, we will notify you via email about the status of your refund request. If approved, the refund will be issued to your original payment method within 5–7 business days.
Partial Refunds
In certain cases, only partial refunds may be granted:
- Items not returned in their original condition.
- Items returned after the 7-day return window.
- Products with missing parts or accessories.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the product was defective or damaged upon arrival.
Late or Missing Refunds
If you haven't received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as processing times can vary.
If you've done all of this and still have not received your refund, please contact us at support@chandikala.com .
Contact Us
For any questions related to refunds, please reach out to our support team at:
support@chandikala.com